Privacy Policy
Last updated: 19/10/2026
1. Introduction
This policy explains how FOODBEST ("the shop", "we") collects, uses and protects your personal information when you use the FOODBEST app and related ordering services. By creating an account and using the app you agree to this policy.
2. Information we collect
Account information: name, phone number, email (optional), business name and password (stored only as a one-way hash; we cannot read your password).
Order and delivery information: delivery addresses, recipient, delivery phone number, cart, orders, order notes, delivery history and proof-of-delivery photos taken by the driver.
Payment and debt information: order amounts, payments, debt and balance. The app does not store bank card numbers.
Device information: a device token used to send push notifications, and your chosen language.
System logs: important actions (sign-in, placing orders, changing details) with time and IP address, for security and reconciliation.
The app has no advertising and we do not sell your data.
3. How we use information
- Create and manage your account and verify your sign-in.
- Receive orders, prepare goods, deliver, collect payment and reconcile debt.
- Send notifications about orders, promotions and shop announcements.
- Keep the system secure, prevent fraud and meet bookkeeping rules.
- Improve our service and support customers.
4. Sharing
We share information only when necessary:
- Delivery drivers receive the recipient name, phone number, address and the items of the orders assigned to them (no prices or debt).
- Technical service providers such as hosting and Google's Firebase Cloud Messaging push service, only to operate the app.
- Authorities when required by law.
We do not sell or rent your personal information.
5. Retention
We keep your information while your account is in use. When you delete your account, identifying information is deleted or anonymised; accounting records (orders, debt, receipts) are kept in anonymised form to meet bookkeeping obligations.
6. Security
Data is sent over encrypted connections (HTTPS). Passwords are hashed, staff access is role-based and important actions are logged. No system is perfectly secure; please keep your password confidential.
7. Your rights
- View and update your account details and address book in the app.
- Delete your account in the app: Account → Delete account. See our "Delete account" page for details.
- Ask questions, request access to or correction of your data by contacting us (section 10).
- Turn off push notifications in your device settings.
8. Children
The app is for business customers and is not directed to children under 16; we do not knowingly collect children's information.
9. Changes
We may update this policy. The last update date is shown at the top of the page; significant changes will be announced in the app.
10. Contact
Phone: +84964248630
Address: 92-98 Nguyen Cong Tru, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City
Email: hotro@thietke24h.com